SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Karyn L. Wang · Study

Home/Author

Karyn L. Wang

3 works· latest 2016· 2 institutionscluster: provisionalORCID 0000-0001-6278-2456

h-index3

i103

Citations353

Works here3

13

16

Most cited in this library

Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services.2013 · 151 citations
Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors2016 · 140 citations
Time to change: a review of organisational culture change in health care organisations2016 · 62 citations

Works

3 shown

Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors

Personnel Psychology·2016·3 authors

140citations

Time to change: a review of organisational culture change in health care organisations

Journal of Organizational Effectiveness People and Performance·2016·5 authors

62citations

Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services.

Journal of Applied Psychology·2013·2 authors

151citations