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Christer Strandberg · Study

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Christer Strandberg

3 works· latest 2012· 1 institutionscluster: provisional

h-index3

i103

Citations105

Works here3

08

09

12

Most cited in this library

Trends, Topics and Under-Researched Areas in CRM Research : A Literature Review2009 · 42 citations
Challenges in serving the mass affluent segment: bank customer perceptions of service quality2012 · 32 citations
Mapping the context and practice of training, development and HRD in European call centres2008 · 31 citations

Works

3 shown

Challenges in serving the mass affluent segment: bank customer perceptions of service quality

Managing Service Quality·2012·3 authors

32citations

Trends, Topics and Under-Researched Areas in CRM Research : A Literature Review

Diva portal (Dalarna University Library)·2009·4 authors·Open access

42citations

Mapping the context and practice of training, development and HRD in European call centres

Journal of European Industrial Training·2008·12 authors·Open access

31citations