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Jørn Flohr Nielsen · Study
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Author
Jørn Flohr Nielsen
6 works
· latest 2003
· 1 institutions
cluster: provisional
ORCID 0000-0002-6737-0466
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Citations
314
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Most cited in this library
Distribution channel strategies in Danish retail banking
1999 · 113 citations
Internet technology and customer linking in Nordic banking
2002 · 72 citations
The consequences and limits of empowerment in financial services
2003 · 44 citations
Customer-focused Technology and Performance in Small and Large Banks
2003 · 44 citations
The Path to Service Encounter Performance in Public and Private ‘Bureaucracies’
2000 · 25 citations
Works
6 shown
Customer-focused Technology and Performance in Small and Large Banks
European Management Journal
·
2003
·
2 authors
44
citations
The consequences and limits of empowerment in financial services
Scandinavian Journal of Management
·
2003
·
2 authors
44
citations
Internet technology and customer linking in Nordic banking
International Journal of Service Industry Management
·
2002
·
1 author
72
citations
Barriers to customer‐oriented management accounting in financial services
International Journal of Service Industry Management
·
2000
·
3 authors
16
citations
The Path to Service Encounter Performance in Public and Private ‘Bureaucracies’
Service Industries Journal
·
2000
·
2 authors
25
citations
Distribution channel strategies in Danish retail banking
International Journal of Retail & Distribution Management
·
1999
·
3 authors
113
citations