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Ornella Pisacane · Study
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Ornella Pisacane
1 works
· latest 2009
· 1 institutions
cluster: provisional
ORCID 0000-0003-1174-0162
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Optimizing daily agent scheduling in a multiskill call center
2009 · 136 citations
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Optimizing daily agent scheduling in a multiskill call center
European Journal of Operational Research
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2009
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5 authors
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Open access
136
citations