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Fredrik Ekdahl · Study

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Fredrik Ekdahl

4 works· latest 2000· 1 institutionscluster: provisional

h-index4

i103

Citations213

Works here4

99

00

Most cited in this library

Conjoint analysis: A useful tool in the design process1999 · 95 citations
Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)1999 · 92 citations
Customer‐oriented service development at SAS1999 · 17 citations
Linking Customer Satisfaction to Product Design: A Key to Success for Volvo2000 · 9 citations

Works

4 shown

Linking Customer Satisfaction to Product Design: A Key to Success for Volvo

Quality Management Journal·2000·4 authors

9citations

Customer‐oriented service development at SAS

Managing Service Quality·1999·3 authors

17citations

Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)

International Journal of Service Industry Management·1999·3 authors

92citations

Conjoint analysis: A useful tool in the design process

Total Quality Management·1999·3 authors

95citations