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Paulo Rocha e Oliveira · Study

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Paulo Rocha e Oliveira

2 works· latest 2011· 1 institutionscluster: provisionalORCID 0000-0001-6293-6830

h-index2

i102

Citations112

Works here2

07

11

Most cited in this library

OM Forum—Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters2007 · 98 citations
The behavioral consequences of repeated flight delays2011 · 14 citations

Works

2 shown

The behavioral consequences of repeated flight delays

Journal of Air Transport Management·2011·3 authors

14citations

OM Forum—Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters

Manufacturing & Service Operations Management·2007·3 authors

98citations