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Li‐Chun Hsu · Study
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Author
Li‐Chun Hsu
10 works
· latest 2020
· 3 institutions
cluster: provisional
ORCID 0000-0003-2555-6462
Works
10 shown
Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context
Journal of service management
·
2020
·
4 authors
40
citations
Modeling revenge and avoidance in the mobile service industry: moderation role of technology anxiety
Service Industries Journal
·
2019
·
4 authors
53
citations
Understanding virtual community members’ relationships from individual, group, and social influence perspectives
Industrial Management & Data Systems
·
2017
·
3 authors
35
citations
Understanding community citizenship behavior in social networking sites
Industrial Management & Data Systems
·
2015
·
3 authors
34
citations
Investigating information sharing behavior: the mediating roles of the desire to share information in virtual communities
Information Systems and e-Business Management
·
2015
·
3 authors
67
citations
Understanding broadband television users’ continuance intention to use
Industrial Management & Data Systems
·
2015
·
3 authors
28
citations
Retaining customers after service failure recoveries: a contingency model
Managing Service Quality
·
2014
·
3 authors
61
citations
From positive and negative cognition perspectives to explore e-shoppers’ real purchase behavior: an application of tricomponent attitude model
Information Systems and e-Business Management
·
2014
·
3 authors
34
citations
Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan
Service Industries Journal
·
2011
·
3 authors
50
citations
From disconfirmation to switching: an empirical investigation of switching intentions after service failure and recovery
Service Industries Journal
·
2011
·
4 authors
63
citations