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Jan Hendrik Betzing · Study

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Jan Hendrik Betzing

6 works· latest 2020· 1 institutionscluster: provisionalORCID 0000-0002-4035-9355

h-index6

i106

Citations115

Works here6

18

20

Most cited in this library

Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail2020 · 28 citations
In-store Technologies in the Retail Servicescape2018 · 20 citations
Beacon-based Customer Tracking across the High Street: Perspectives for Location-based Smart Services in Retail2018 · 19 citations
Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language2018 · 17 citations
Design Principles for Co-Creating Digital Customer Experience in High Street Retail2018 · 16 citations

Works

6 shown

Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail

Electronic Markets·2020·5 authors·Open access

28citations

In-store Technologies in the Retail Servicescape

Multikonferenz Wirtschaftsinformatik·2018·3 authors

20citations

Beacon-based Customer Tracking across the High Street: Perspectives for Location-based Smart Services in Retail

Journal of the Association for Information Systems·2018·1 author

19citations

Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language

Journal of the Association for Information Systems·2018·4 authors·Open access

17citations

Design Principles for Co-Creating Digital Customer Experience in High Street Retail

Multikonferenz Wirtschaftsinformatik·2018·3 authors

16citations

Designing Multi-sided Community Platforms for Local High Street Retail

Journal of the Association for Information Systems·2018·4 authors·Open access

15citations