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Boon Liat Cheng · Study

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Boon Liat Cheng

12 works· latest 2022· 2 institutionscluster: provisionalORCID 0000-0003-0015-167X

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Citations934

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Most cited in this library

Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry2018 · 209 citations
I Am too old for this! Barriers contributing to the non-adoption of mobile payment2021 · 177 citations
Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry2014 · 112 citations
Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults2014 · 74 citations
Factors influencing clothing interest and purchase intention: a study of Generation Y consumers in Malaysia2017 · 74 citations

Works

12 shown

Should I buy or not? Revisiting the concept and measurement of panic buying

Current Psychology·2022·4 authors·Open access

45citations

I Am too old for this! Barriers contributing to the non-adoption of mobile payment

International Journal of Bank Marketing·2021·4 authors

177citations

The Role of Cultural Differences in Customer Retention: Evidence from the High-Contact Service Industry

Journal of Hospitality & Tourism Research·2021·5 authors

59citations

Cruising down millennials’ fashion runway: a cross-functional study beyond Pacific borders

Young Consumers Insight and Ideas for Responsible Marketers·2020·3 authors

49citations

Service innovation: building a sustainable competitive advantage in higher education

International Journal of Services Economics and Management·2019·4 authors

33citations

Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry

International Journal of Quality and Service Sciences·2018·4 authors

209citations

Factors influencing clothing interest and purchase intention: a study of Generation Y consumers in Malaysia

The International Review of Retail Distribution and Consumer Research·2017·4 authors

74citations

Determinants of knowledge management systems success in the banking industry

VINE Journal of Information and Knowledge Management Systems·2016·4 authors

55citations

Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults

RePEc: Research Papers in Economics·2014·2 authors·Open access

74citations

Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry

Gadjah Mada International Journal of Business·2014·1 author·Open access

112citations

Entrepreneurial Inclination Among Business Students: A Malaysian Study

The South East Asian Journal of Management·2012·2 authors·Open access

12citations

A Study Of E-Shopping Intention In Malaysia: The Influence Of Generation X & Y

·2012·3 authors

35citations