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Mathieu Béal · Study

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Mathieu Béal

4 works· latest 2025· 3 institutionscluster: provisionalORCID 0000-0003-4892-1063

h-index4

i104

Citations108

Works here4

18

19

22

25

Most cited in this library

The impact of customer inclusion in firm governance on customers' commitment and voice behaviors2018 · 48 citations
Understanding the B2B customer experience and journey: A convergence-based lens2025 · 20 citations
The effects of relationship length on customer profitability after a service recovery2019 · 20 citations
Is service recovery of equal importance for private vs public complainers?2022 · 20 citations

Works

4 shown

Understanding the B2B customer experience and journey: A convergence-based lens

Journal of Business Research·2025·6 authors·Open access

20citations

Is service recovery of equal importance for private vs public complainers?

Journal of Business Research·2022·5 authors·Open access

20citations

The effects of relationship length on customer profitability after a service recovery

Marketing Letters·2019·3 authors

20citations

The impact of customer inclusion in firm governance on customers' commitment and voice behaviors

Journal of Business Research·2018·2 authors

48citations