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Krishna Govender · Study

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Krishna Govender

17 works· latest 2022· 4 institutionscluster: provisionalORCID 0000-0002-3079-5989

h-index11

i1013

Citations427

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Most cited in this library

The relationship between servant leadership and employee empowerment, commitment, trust and innovative behaviour: A project management perspective2015 · 75 citations
Bank customer loyalty and satisfaction: the influence of virtual e-CRM2018 · 44 citations
Procurement and Supply Chain Management in Government Institutions: A Case Study of Select Departments in the Limpopo Province, South Africa2016 · 42 citations
The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study2017 · 35 citations
Exploring the e-CRM – e-customer- e-loyalty nexus: a Kenyan commercial bank case study2017 · 34 citations

Works

17 shown

Exploring the Relationship between Organizational Culture, Organizational Commitment and Performance in Commercial Banks in Two African Countries

International Review of Management and Marketing·2022·2 authors·Open access

2citations

Institutional culture and staff performance: A case study of the banking industry in South Africa

Banks and Bank Systems·2022·2 authors·Open access

3citations

Clustering the agricultural SME sector in Eastern Highlands, Zimbabwe

International Journal of Financial Accounting and Management·2020·2 authors·Open access

6citations

An empirical study of optimal access to external finance by small and medium enterprise start-ups

Problems and Perspectives in Management·2019·3 authors·Open access

10citations

Bank customer loyalty and satisfaction: the influence of virtual e-CRM

African Journal of Economic and Management Studies·2018·3 authors

44citations

Exploring the e-CRM – e-customer- e-loyalty nexus: a Kenyan commercial bank case study

Management & Marketing

·2017

·4 authors

·Open access

34citations

Exploring workplace diversity and organisational effectiveness: A South African exploratory case study

SA Journal of Human Resource Management·2017·2 authors·Open access

28citations

The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study

Banks and Bank Systems·2017·3 authors·Open access

35citations

Exploring customer loyalty in the South African mobile telecommunications sector

Cogent Business & Management·2017·1 author·Open access

30citations

Procurement and Supply Chain Management in Government Institutions: A Case Study of Select Departments in the Limpopo Province, South Africa

Dutch Journal of Finance and Management·2016·2 authors·Open access

42citations

Exploring public transport service quality: the case of mini-bus taxi service in South Africa

Eurasian economic review :·2015·1 author

32citations

The relationship between servant leadership and employee empowerment, commitment, trust and innovative behaviour: A project management perspective

SA Journal of Human Resource Management·2015·2 authors·Open access

75citations

Building Brand Equity through Advertising

Mediterranean Journal of Social Sciences·2014·3 authors·Open access

21citations

Service Quality in the South African Road Public Transportation Industry - Comparing Bus and Mini-bus Taxi Service

Journal of Human Ecology·2014·1 author

10citations

Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg

AFRICAN JOURNAL OF BUSINESS MANAGEMENT·2014·1 author·Open access

34citations

Exploring public bus service quality in South Africa: A structural equation modelling approach

Journal of Transport and Supply Chain Management·2014·2 authors·Open access

15citations

Commuters' Perceptions of Public Transport Service in South Africa

RePEc: Research Papers in Economics·2014·2 authors·Open access

6citations