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S. Vijay Anand · Study
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S. Vijay Anand
1 works
· latest 2012
· 1 institutions
cluster: provisional
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The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF
2012 · 31 citations
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The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF
International journal of management and business research
·
2012
·
2 authors
31
citations