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Bo Edvardsson · Study
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Author
Bo Edvardsson
148 works
· latest 2024
· 4 institutions
cluster: provisional
ORCID 0000-0003-2705-0836
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67
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141
Citations
16,265
Works here
148
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Most cited in this library
Expanding understanding of service exchange and value co-creation: a social construction approach
2010 · 1,426 citations
A customer‐dominant logic of service
2010 · 789 citations
Key Concepts for New Service Development
1996 · 781 citations
Service portraits in service research: a critical review
2005 · 762 citations
New service development: learning from and with customers
2004 · 525 citations
Works
60 shown
Exploring volunteers’ role in healthcare service ecosystems: value co-creation, self-adjustment and re-humanisation
Journal of service management
·
2024
·
4 authors
·
Open access
10
citations
Understanding service ecosystem dynamics: a typology
Journal of service management
·
2024
·
4 authors
·
Open access
20
citations
Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context
Public Management Review
·
2023
·
4 authors
·
Open access
81
citations
Learning from the pioneering founders of the service research field
Journal of service management
·
2023
·
12 authors
·
Open access
14
citations
Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics
Journal of Business Research
·
2023
·
4 authors
·
Open access
31
citations
Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem
Journal of Service Theory and Practice
·
2022
·
4 authors
43
citations
How do actors coordinate for value creation? A signaling and screening perspective on resource integration
Journal of Services Marketing
·
2022
·
3 authors
·
Open access
23
citations
Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters
Marketing Letters
·
2022
·
4 authors
·
Open access
34
citations
Crisis behaviors as drivers of value co-creation transformation
International Journal of Quality and Service Sciences
·
2021
·
2 authors
·
Open access
13
citations
Business Transformation for a Sustainable Future
Routledge eBooks
·
2021
·
3 authors
·
book
10
citations
Advancing service research at the Base of the Pyramid
Routledge eBooks
·
2021
·
3 authors
·
chapter
1
citations
Mobile technology adoption among hotels: Managerial issues and opportunities
Tourism Management Perspectives
·
2021
·
4 authors
43
citations
Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda
Journal of Service Research
·
2020
·
5 authors
·
Open access
326
citations
Institutional change and routine dynamics in service ecosystems
Journal of Services Marketing
·
2020
·
3 authors
·
Open access
28
citations
The institutional turn in service research: taking stock and moving ahead
Journal of Services Marketing
·
2020
·
3 authors
48
citations
Explaining how Platforms Foster Innovation in Service Ecosystems
Hawaii International Conference on System Sciences (HICSS)
·
2020
·
2 authors
·
other
·
Open access
11
citations
Alignment of resources, actors and contexts for value creation
International Journal of Quality and Service Sciences
·
2019
·
4 authors
21
citations
How platforms foster service innovations
Organizational Dynamics
·
2019
·
2 authors
·
Open access
13
citations
Cross-country differences in new service development
Journal of service management
·
2019
·
5 authors
15
citations
Changing the Rules of the Game in Healthcare Through Service Design
Springer eBooks
·
2018
·
5 authors
·
chapter
13
citations
Reshaping mental models – enabling innovation through service design
Journal of service management
·
2018
·
4 authors
·
Open access
96
citations
Examining how context change foster service innovation
Journal of service management
·
2018
·
7 authors
68
citations
An ecosystem perspective on service innovation
Edward Elgar Publishing eBooks
·
2018
·
3 authors
·
chapter
14
citations
Conceptualizing resource integration as an embedded process: Matching, resourcing and valuing
Marketing Theory
·
2018
·
3 authors
·
Open access
93
citations
Customer roles from a self-service system perspective
International Journal of Quality and Service Sciences
·
2018
·
2 authors
16
citations
Motivation: The missing driver for theorizing about resource integration
Marketing Theory
·
2018
·
3 authors
65
citations
Emergence of Novel Resources in Service Ecosystems
SAGE Publications Ltd eBooks
·
2018
·
3 authors
·
chapter
12
citations
A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania
Journal of service management
·
2017
·
6 authors
52
citations
Does one size fit all? New service development across different types of services
Journal of service management
·
2017
·
8 authors
·
Open access
49
citations
Determinants of services co-creation with business customers
Journal of Services Marketing
·
2017
·
3 authors
53
citations
A systems perspective on markets – Toward a research agenda
Journal of Business Research
·
2017
·
6 authors
·
Open access
202
citations
Breaking free from NSD: Design and service beyond new service development
·
2017
·
3 authors
·
other
16
citations
Conceptualizing Resource Integration to Advance Service Innovation
Springer eBooks
·
2016
·
3 authors
·
chapter
11
citations
Innovation in service ecosystems
Journal of service management
·
2016
·
5 authors
78
citations
Understanding the Influence of the Co-Design Process on Well-Being
ServDes Service Design and Innovation Conference (ServDes)
·
2016
·
4 authors
·
other
·
Open access
20
citations
Linking service design to value creation and service research
Journal of service management
·
2016
·
7 authors
144
citations
Value proposition test-driving for service innovation: how frontline employees innovate value propositions
Journal of Service Theory and Practice
·
2016
·
4 authors
62
citations
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
Journal of Business Research
·
2016
·
5 authors
355
citations
The role of social platforms in transforming service ecosystems
Journal of Business Research
·
2016
·
3 authors
74
citations
Exploring dualities of service innovation: implications for service research
Journal of Services Marketing
·
2015
·
9 authors
·
Open access
39
citations
Transforming from the goods to the service-dominant logic
Marketing Theory
·
2015
·
2 authors
45
citations
Cocreating the Arab Spring
Journal of Service Research
·
2015
·
3 authors
87
citations
Customer experience from a self-service system perspective
Journal of service management
·
2014
·
3 authors
91
citations
Recovering service failure through resource integration
Service Industries Journal
·
2014
·
3 authors
44
citations
Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic
Service Science
·
2014
·
6 authors
·
Open access
198
citations
Show you care: initiating co-creation in service recovery
Journal of service management
·
2014
·
4 authors
105
citations
Institutional logics matter when coordinating resource integration
Marketing Theory
·
2014
·
5 authors
·
Open access
260
citations
Getting in with the “In” crowd: how to put marketing back on the CEO's agenda
Journal of service management
·
2014
·
4 authors
·
Open access
28
citations
Understanding new service development and service innovation through innovation modes
Journal of Business and Industrial Marketing
·
2014
·
5 authors
·
Open access
60
citations
Why is service‐dominant logic based service system better?
International Journal of Quality and Service Sciences
·
2013
·
4 authors
26
citations
A new conceptualization of service innovation grounded in S‐D logic and service systems
International Journal of Quality and Service Sciences
·
2013
·
2 authors
·
Open access
176
citations
Having a strategy for new service development – does it really matter?
Journal of service management
·
2013
·
4 authors
·
Open access
90
citations
Cognitive biases : a threat to objectivity in field investigations and in decisions based upon them?
KTH Publication Database DiVA (KTH Royal Institute of Technology)
·
2013
·
1 author
·
other
·
Open access
3
citations
Exploring internal mechanisms forming customer servicescape experiences
Journal of service management
·
2012
·
3 authors
·
Open access
69
citations
Managing the innovation co-creation challenge
Organizational Dynamics
·
2012
·
3 authors
·
Open access
28
citations
A capability perspective on service business development in small and medium-sized suppliers
Scandinavian Journal of Management
·
2012
·
3 authors
82
citations
Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes
Journal of Product Innovation Management
·
2012
·
3 authors
·
Open access
210
citations
The physical environment as a driver of customers' service experiences at restaurants
International Journal of Quality and Service Sciences
·
2012
·
2 authors
28
citations
Measuring service experience: Applying the satisfaction with travel scale in public transport
Journal of Retailing and Consumer Services
·
2012
·
4 authors
116
citations
Customer needing: a challenge for the seller offering
Journal of Business and Industrial Marketing
·
2012
·
3 authors
·
Open access
121
citations