S
Study
Academic Library
Search
Shelves
Open access
My library
Review
Yves Van Vaerenbergh · Study
Home
/
Author
Yves Van Vaerenbergh
25 works
· latest 2025
· 3 institutions
cluster: provisional
ORCID 0000-0001-7621-1961
Works
25 shown
Open Science: A Review of Its Effectiveness and Implications for Service Research
Journal of Service Research
·
2025
·
3 authors
·
Open access
17
citations
Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation
Organizational Psychology Review
·
2021
·
5 authors
·
review
·
Open access
405
citations
Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach
International Journal of Operations & Production Management
·
2020
·
4 authors
·
Open access
39
citations
Why customers and peer service providers do not participate in collaborative consumption
Journal of service management
·
2020
·
6 authors
·
Open access
67
citations
Customers' contamination concerns: an integrative framework and future prospects for service management
Journal of service management
·
2020
·
2 authors
·
Open access
54
citations
Customer experience management in the age of big data analytics: A strategic framework
Journal of Business Research
·
2020
·
7 authors
·
Open access
330
citations
Understanding and managing customer relational benefits in services: a meta-analysis
Journal of the Academy of Marketing Science
·
2019
·
4 authors
·
review
·
Open access
148
citations
Neuroscience in service research: an overview and discussion of its possibilities
Journal of service management
·
2019
·
5 authors
·
Open access
67
citations
Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services
Journal of Service Research
·
2019
·
4 authors
·
Open access
93
citations
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
Journal of Service Research
·
2018
·
4 authors
·
Open access
324
citations
Customer participation in service recovery: a meta-analysis
Marketing Letters
·
2018
·
3 authors
·
review
·
Open access
79
citations
Business model innovation and value-creation: the triadic way
Journal of service management
·
2018
·
6 authors
·
Open access
201
citations
The Effects of Apologies for Service Failures in the Global Online Retail
International Journal of Electronic Commerce
·
2018
·
4 authors
·
Open access
69
citations
Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?
Journal of service management
·
2017
·
4 authors
·
Open access
31
citations
Burdens of Access
Journal of Service Research
·
2017
·
3 authors
·
Open access
140
citations
Co-creating service recovery after service failure: The role of brand equity
Journal of Business Research
·
2017
·
3 authors
·
Open access
178
citations
Language use in services: Recent advances and directions for future research
Journal of Business Research
·
2016
·
3 authors
·
Open access
74
citations
Service Recovery: An Integrative Framework and Research Agenda
Academy of Management Perspectives
·
2016
·
2 authors
·
Open access
188
citations
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes
Journal of Service Research
·
2014
·
4 authors
·
review
279
citations
Consumer willingness to communicate in a second language
Management Decision
·
2014
·
3 authors
·
Open access
57
citations
Service recovery's impact on customers next-in-line
Managing Service Quality
·
2013
·
3 authors
·
Open access
61
citations
Examining the relationship between language divergence and word-of-mouth intentions
Journal of Business Research
·
2013
·
2 authors
·
Open access
54
citations
Speak my language if you want my money
European Journal of Marketing
·
2013
·
2 authors
·
Open access
77
citations
Response Styles in Survey Research: A Literature Review of Antecedents, Consequences, and Remedies
International Journal of Public Opinion Research
·
2012
·
2 authors
464
citations
The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions
Journal of Service Research
·
2012
·
3 authors
133
citations