S
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Review
Jeroen Schepers · Study
Home
/
Author
Jeroen Schepers
20 works
· latest 2022
· 1 institutions
cluster: provisional
ORCID 0000-0003-0270-1348
Works
20 shown
Unleash the power of the installed base: Identifying cross-selling opportunities from solution offerings
Industrial Marketing Management
·
2022
·
3 authors
·
Open access
21
citations
A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture
Journal of Service Research
·
2020
·
2 authors
·
review
·
Open access
84
citations
Brand advocacy in the frontline: how does it affect customer satisfaction?
Journal of service management
·
2018
·
2 authors
·
Open access
64
citations
Are conservative approaches to new product selling a blessing in disguise?
Journal of the Academy of Marketing Science
·
2017
·
2 authors
·
Open access
43
citations
Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship
Journal of service management
·
2016
·
3 authors
·
Open access
75
citations
Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance
International Journal of Research in Marketing
·
2016
·
3 authors
56
citations
How mobile payment influences the overall store price image
Journal of Business Research
·
2016
·
4 authors
111
citations
Multichannel customer segmentation: Does the after-sales channel matter? A replication and extension
International Journal of Research in Marketing
·
2015
·
3 authors
155
citations
When do they care to share? How manufacturers make contracted service partners share knowledge
Industrial Marketing Management
·
2014
·
4 authors
·
Open access
29
citations
Trust transfer in the continued usage of public e-services
Information & Management
·
2014
·
4 authors
·
Open access
204
citations
Do Retailers Really Profit from Ambidextrous Managers? The Impact of Frontline Mechanisms on New and Existing Product Selling Performance
Journal of Product Innovation Management
·
2014
·
2 authors
·
Open access
37
citations
Don’t just fix it, make it better! Using frontline service employees to improve recovery performance
Journal of the Academy of Marketing Science
·
2013
·
4 authors
83
citations
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Journal of Marketing
·
2012
·
5 authors
340
citations
Understanding workplace boredom among white collar employees: Temporary reactions and individual differences
European Journal of Work and Organizational Psychology
·
2011
·
3 authors
73
citations
The service quality-satisfaction link revisited: exploring asymmetries and dynamics
Journal of the Academy of Marketing Science
·
2009
·
3 authors
·
Open access
169
citations
Identifying Cross-Channel Dissynergies for Multichannel Service Providers
Journal of Service Research
·
2007
·
4 authors
·
Open access
239
citations
Psychological safety and social support in groupware adoption: A multi-level assessment in education
Computers & Education
·
2007
·
4 authors
120
citations
A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects
Information & Management
·
2006
·
2 authors
·
review
1,656
citations
The acceptance and use of a virtual learning environment in China
Computers & Education
·
2006
·
2 authors
940
citations
Leadership styles in technology acceptance: do followers practice what leaders preach?
Managing Service Quality
·
2005
·
3 authors
195
citations