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Michael Tsiros

22 works· latest 2021· 3 institutionscluster: provisionalORCID 0000-0003-1511-5989

h-index19

i1019

Citations6,646

Works here22

Most cited in this library

Customer Experience Creation: Determinants, Dynamics and Management Strategies2009 · 3,138 citations
Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach1999 · 805 citations
Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making2000 · 680 citations
Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?2011 · 300 citations
The Role of Attributions in Customer Satisfaction: A Reexamination2004 · 280 citations

Works

22 shown

Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time

Journal of Retailing·2021·9 authors·Open access

75citations

Lowering the Minimum Donation Amount Increases Consumer Purchase Likelihood of Products Associated with Cause-Related Marketing Campaigns

Journal of Marketing Research·2020·2 authors

39citations

Convexity Neglect in Consumer Decision Making

Journal of Marketing Behavior·2017·2 authors

4citations

The Contingent Nature of the Symbolic Associations of Visual Design Elements: The Case of Brand Logo Frames

Journal of Consumer Research·2016·3 authors

119citations

Convexity Neglect in Consumer Decision Making

Developments in marketing science: proceedings of the Academy of Marketing Science·2014·4 authors·chapter

0citations

An Investigation of the Effectiveness of Uncertainty in Marketing Promotions Involving Free Gifts

Journal of Marketing·2012·

Effects of Expiration Date-Based Pricing on Brand Image Perceptions

Journal of Retailing·2011·3 authors·Open access

130citations

Customer Experience Creation: Determinants, Dynamics and Management Strategies

Journal of Retailing·2009·6 authors·Open access

3,138citations

How Commitment Influences the Termination of B2B Exchange Relationships

Journal of Service Research·2009·2 authors·Open access

44citations

Releasing the Regret Lock: Consumer Response to New Alternatives after a Sale

Journal of Consumer Research·2008·1 author

46citations

The Effect of Compensation on Repurchase Intentions in Service Recovery☆

Journal of Retailing·2008·3 authors·Open access

268citations

The Role of Attributions in Customer Satisfaction: A Reexamination

Journal of Consumer Research·2004·3 authors·Open access

280citations

The Role of Issue Valence and Issue Capability in Determining Effort Investment

Journal of Marketing Research·2002·2 authors·Open access

62citations

Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making

Journal of Consumer Research·2000·2 authors·Open access

680citations

Effect of Regret on Post-choice Valuation: The Case of More Than Two Alternatives

Organizational Behavior and Human Decision Processes·1998·1 author

90citations

Measuring service quality: a systems approach

Journal of Services Marketing·1995·3 authors

121citations

Does Country of Origin Transfer Between Brands

ACR North American Advances·1995·2 authors

22citations