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Marko Jäntti · Study
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Author
Marko Jäntti
16 works
· latest 2020
· 2 institutions
cluster: provisional
ORCID 0000-0002-3589-8485
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Citations
254
Works here
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Most cited in this library
Implementing an ITIL-Based IT Service Management Measurement System
2010 · 57 citations
Examining Challenges in IT Service Desk System and Processes: A Case Study
2012 · 22 citations
Proactive Management of IT Operations to Improve IT Services
2017 · 21 citations
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management
2009 · 18 citations
Defining Requirements for an Incident Management System: A Case Study
2009 · 18 citations
Works
16 shown
Co-creating and Orchestrating Multistakeholder Innovation
·
2020
·
65 authors
6
citations
Exploring Digital Transformation and Digital Culture in Service Organizations
International Conference on Service Systems and Service Management
·
2018
·
2 authors
·
other
12
citations
Proactive Management of IT Operations to Improve IT Services
Journal of Information Systems and Technology Management
·
2017
·
2 authors
·
Open access
21
citations
Exploring service desk employees' motivation and rewarding
International Conference on Service Systems and Service Management
·
2017
·
2 authors
·
other
7
citations
Quality and human errors in IT service infrastructures — Human error based root causes of incidents and their categorization
International Conference on Innovations in Information Technology
·
2015
·
2 authors
·
other
8
citations
Defining the relationships between IT service management and IT service governance
Information Technology and Management
·
2015
·
2 authors
17
citations
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach
Communications in computer and information science
·
2013
·
4 authors
·
other
·
Open access
10
citations
Towards an Improved IT Service Desk System and Processes: A Case Study
·
2012
·
3 authors
·
Open access
14
citations
Examining Challenges in IT Service Desk System and Processes: A Case Study
·
2012
·
1 author
22
citations
Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering
Lecture notes in computer science
·
2012
·
1 author
·
other
9
citations
Improving Incident Management Processes in Two IT Service Provider Companies
International Workshop on Database and Expert Systems Applications (DEXA)
·
2011
·
1 author
·
other
12
citations
Establishing a Measurement System for IT Service Management Processes: A Case Study
·
2011
·
3 authors
9
citations
Implementing an ITIL-Based IT Service Management Measurement System
International Conference on the Digital Society
·
2010
·
3 authors
·
other
57
citations
Identifying Knowledge Management Challenges in a Service Desk: A Case Study
International Conference on Information, Process, and Knowledge Management (eKNOW)
·
2010
·
2 authors
·
other
14
citations
Defining Requirements for an Incident Management System: A Case Study
International Conference on Systems
·
2009
·
1 author
·
other
18
citations
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management
Lecture notes in business information processing
·
2009
·
1 author
·
other
18
citations