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Yi-Sung Cheng · Study

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Yi-Sung Cheng

8 works· latest 2023· 3 institutionscluster: provisionalORCID 0000-0003-1924-9503

h-index8

i108

Citations391

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Most cited in this library

How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value2012 · 93 citations
The mediating effect of flow experience on social shopping behavior2016 · 64 citations
How Green Marketing Influences Customers’ Green Behavioral Intentions in the Context of Hot-Spring Hotels2022 · 54 citations
Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National Palace Museum2018 · 43 citations
Are social media bad for your employees? Effects of at-work break activities on recovery experiences2021 · 39 citations

Works

8 shown

How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants

International Journal of Hospitality Management·2023·2 authors

34citations

How Green Marketing Influences Customers’ Green Behavioral Intentions in the Context of Hot-Spring Hotels

Journal of Tourism and Services·2022·4 authors·Open access

54citations

Are social media bad for your employees? Effects of at-work break activities on recovery experiences

International Journal of Hospitality Management·2021·1 author

39citations

How online service recovery reviews influence behavioral intentions in the hospitality context: Regulatory focus and loss aversion perspectives

Journal of Hospitality and Tourism Management·2021·2 authors

36citations

Integrating the Kano model and IPA to measure quality of museum interpretation service: a comparison of visitors from Taiwan and Mainland China

Asia Pacific Journal of Tourism Research·2019·4 authors

28citations

Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National Palace Museum

Asia Pacific Journal of Tourism Research·2018·4 authors

43citations

The mediating effect of flow experience on social shopping behavior

Information Development·2016·4 authors

64citations

How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

Asia Pacific Journal of Tourism Research·2012·4 authors

93citations