SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Praveen Sugathan · Study

Home/Author

Praveen Sugathan

7 works· latest 2020· 3 institutionscluster: provisionalORCID 0000-0002-7138-5011

h-index7

i107

Citations557

Works here7

15

16

17

18

19

20

Most cited in this library

Co-creating the tourism experience2019 · 204 citations
Drivers of user engagement in eWoM communication2016 · 124 citations
Atypical Shifts Post-failure: Influence of Co-creation on Attribution and Future Motivation to Co-create2017 · 65 citations
A narrative review and meta-analysis of service interaction quality: new research directions and implications2015 · 61 citations
Toward a conceptualization of perceived complaint handling quality in social media and traditional service channels2018 · 40 citations

Works

7 shown

When co-production fails: The role of customer’s internal attributions and impression management concerns

Journal of Business Research·2020·2 authors

26citations

Co-creating the tourism experience

Journal of Business Research·2019·2 authors

204citations

Toward a conceptualization of perceived complaint handling quality in social media and traditional service channels

European Journal of Marketing·2018·3 authors

40citations

An examination of the emotions that follow a failure of co-creation

Journal of Business Research·2017·3 authors

37citations

Atypical Shifts Post-failure: Influence of Co-creation on Attribution and Future Motivation to Co-create

Journal of Interactive Marketing·2017·3 authors

65citations

Drivers of user engagement in eWoM communication

Journal of Services Marketing·2016·3 authors

124citations

A narrative review and meta-analysis of service interaction quality: new research directions and implications

Journal of Services Marketing·2015·3 authors·review

61citations