Home/Author

Carol C. Bienstock

21 works· latest 2018· 3 institutionscluster: provisionalORCID 0000-0002-9132-075X

h-index20

i1021

Citations3,794

Works here21

Most cited in this library

Measuring Service Quality in E-Retailing2006 · 1,056 citations
Measuring Physical Distribution Service Quality1996 · 371 citations
Measuring physical distribution service quality1997 · 329 citations
Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*2004 · 298 citations
Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research2014 · 298 citations

Works

21 shown

Status of corporate sustainability: a content analysis of Fortune 500 companies

Business Strategy and the Environment·2018·3 authors

97citations

A Conceptual Framework for Measuring E-Service Quality

Developments in marketing science: proceedings of the Academy of Marketing Science·2014·2 authors·chapter

38citations

Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research

Journal of Cleaner Production·2014·2 authors

298citations

Technology acceptance and satisfaction with logistics services

The International Journal of Logistics Management·2010·2 authors

52citations

Model Misspecification: Contrasting Formative and Reflective Indicators for a Model of E-Service Quality

The Journal of Marketing Theory and Practice·2009·2 authors

86citations

Consumer acceptance of online auctions: An extension and revision of the TAM

Psychology and Marketing·2008·4 authors

An expanded model of logistics service quality: Incorporating logistics information technology

International Journal of Production Economics·2007·4 authors

158citations

Measuring Involvement With the Service: A Further Investigation of Scale Validity and Dimensionality

The Journal of Marketing Theory and Practice·2006·2 authors

64citations

Measuring Service Quality in E-Retailing

Journal of Service Research·2006·2 authors

1,056citations

How do customers judge quality in an e-tailer?

Dialnet (Universidad de la Rioja)·2006·2 authors

73citations

Sales Forecasting Management

·2005·2 authors·book

104citations

Designing a reverse logistics operation for short cycle time repair services

International Journal of Production Economics·2004·3 authors

138citations

The Influence of Advertising Logo Characteristics on Audience Perceptions of a Nonprofit Theatrical Organization

Journal of Current Issues & Research in Advertising·2004·3 authors

17citations

Question order effects in measuring service quality

International Journal of Research in Marketing·2003·2 authors

83citations

Organizational citizenship behavior and service quality

Journal of Services Marketing·2003·3 authors

298citations

Understanding buyer information acquisition for the purchase of logistics services

International Journal of Physical Distribution & Logistics Management·2002·1 author

28citations

Benchmarking sales forecasting management

Business Horizons·1999·3 authors

60citations

Measuring physical distribution service quality

Journal of the Academy of Marketing Science·1997·3 authors

329citations

Measuring Physical Distribution Service Quality

Journal of the Academy of Marketing Science·1996·3 authors

371citations