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Mohd Ahmad Al-Hawari · Study
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Author
Mohd Ahmad Al-Hawari
24 works
· latest 2023
· 1 institutions
cluster: provisional
ORCID 0000-0002-2166-0572
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23
Citations
1,535
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Most cited in this library
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
2019 · 211 citations
How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices
2021 · 145 citations
The influence of technology acceptance model (TAM) factors on students' e‐satisfaction and e‐retention within the context of UAE e‐learning
2010 · 126 citations
The relationship between service quality and retention within the automated and traditional contexts of retail banking
2009 · 116 citations
The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty
2019 · 107 citations
Works
24 shown
Improving student retention in higher education institutions – Exploring the factors influencing employees extra-role behavior
Journal of Open Innovation Technology Market and Complexity
·
2023
·
5 authors
·
Open access
20
citations
Product innovation research over the past 60 years: a bibliometric analysis of intellectual structure and emergent trends
Benchmarking An International Journal
·
2023
·
4 authors
·
Open access
15
citations
Competitive psychological climate as a double-edged sword: A moderated mediation model of organization-based self-esteem, jealousy, and organizational citizenship behaviors
Journal of Hospitality and Tourism Management
·
2022
·
4 authors
68
citations
Obsessive–compulsive personality and creative performance: the moderating effect of manager coaching behavior
Review of Managerial Science
·
2022
·
4 authors
26
citations
Green innovation performance: a multi-level analysis in the hotel sector
Journal of Sustainable Tourism
·
2021
·
3 authors
57
citations
Does employee willingness to take risks affect customer loyalty? A moderated mediation examination of innovative behaviors and decentralization
International Journal of Contemporary Hospitality Management
·
2021
·
3 authors
29
citations
How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices
Journal of Cleaner Production
·
2021
·
3 authors
145
citations
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Journal of Hospitality Marketing & Management
·
2021
·
3 authors
87
citations
Leader-member exchange and frontline employees' innovative behaviors: the roles of employee happiness and service climate
International Journal of Productivity and Performance Management
·
2020
·
3 authors
58
citations
Interactive effects of supervisor support, diversity climate, and employee cynicism on work adjustment and performance
International Journal of Hospitality Management
·
2020
·
2 authors
36
citations
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
European Journal of Innovation Management
·
2020
·
3 authors
27
citations
Determinants of frontline employee service innovative behavior
Management Research Review
·
2019
·
3 authors
62
citations
The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty
Industrial Marketing Management
·
2019
·
4 authors
·
Open access
107
citations
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
Journal of Business and Psychology
·
2019
·
3 authors
211
citations
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
International Journal of Bank Marketing
·
2015
·
1 author
72
citations
Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Journal of Services Marketing
·
2014
·
1 author
87
citations
Do offline factors trigger customers' appetite for online continual usage?
Asia Pacific Journal of Marketing and Logistics
·
2012
·
2 authors
33
citations
Examining the antecedents of e-loyalty intention in an online reservation environment
The Journal of High Technology Management Research
·
2012
·
2 authors
61
citations
Investigating the factors affecting university students' e-loyalty intention towards the Blackboard system
International Journal of Business Information Systems
·
2012
·
2 authors
8
citations
Do Online Services Contribute to Establishing Brand Equity Within the Retail Banking Context?
Journal of Relationship Marketing
·
2011
·
1 author
21
citations
Automated service quality as a predictor of customers' commitment
Asia Pacific Journal of Marketing and Logistics
·
2011
·
1 author
50
citations
The influence of technology acceptance model (TAM) factors on students' e‐satisfaction and e‐retention within the context of UAE e‐learning
Education Business and Society Contemporary Middle Eastern Issues
·
2010
·
2 authors
126
citations
The relationship between service quality and retention within the automated and traditional contexts of retail banking
Journal of service management
·
2009
·
3 authors
·
Open access
116
citations
Small Businesses' Decision To Have A Website Saudi Arabia Case Study
Zenodo (CERN European Organization for Nuclear Research)
·
2008
·
3 authors
·
Open access
13
citations