Xuerong Lu

Most cited in this library

• The Effects of Corrective Communication and Employee Backup on the Effectiveness of Fighting Crisis Misinformation2020 · 82 citations
• Information vetting as a key component in social-mediated crisis communication: An exploratory study to examine the initial conceptualization2020 · 68 citations
• Uncertainty management in organizational crisis communication: the impact of crisis responsibility uncertainty and attribution-based emotions on publics' further crisis information seeking2021 · 27 citations
• A new framework for managing “crisis spillover” as a type of sticky crisis: Initial insights from a crisis communication expert panel2024 · 14 citations
• Optimizing organizational corrective communication: The effects of correction placement timing, refutation detail level, and corrective narrative type on combating crisis misinformation narratives2024 · 13 citations