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Scott P. Thomson · Study

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Scott P. Thomson

1 works· latest 2021· 1 institutionscluster: provisionalORCID 0000-0003-0357-3376

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Voice of the customer as a tool for service quality analysis in public transport2021 · 14 citations

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Voice of the customer as a tool for service quality analysis in public transport

The TQM Journal·2021·5 authors

14citations