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Johra Kayeser Fatima · Study

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Johra Kayeser Fatima

13 works· latest 2024· 4 institutionscluster: provisionalORCID 0000-0001-6231-3270

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Citations551

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Most cited in this library

Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence2011 · 182 citations
Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit2023 · 59 citations
Service quality and satisfaction in the banking sector2014 · 58 citations
Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh2014 · 36 citations
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness2019 · 34 citations

Works

13 shown

Omnichannel shopping habit development

International Journal of Consumer Studies·2024·3 authors·Open access

25citations

Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit

Journal of Retailing and Consumer Services·2023·2 authors·Open access

59citations

Demystifying employee co-creation: optimism and pro-social behaviour as moderators

Journal of Service Theory and Practice·2023·3 authors

23citations

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness

Journal of Retailing and Consumer Services·2019·3 authors·Open access

34citations

Synchronizing relational benefits with customer commitment profiles

Journal of Strategic Marketing·2019·2 authors

30citations

Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator

Psychology and Marketing·2018·3 authors

24citations

The role of identification in frontline employee decision-making

Journal of Retailing and Consumer Services·2018·2 authors

22citations

Behavioural Outcomes of Environmental Knowledge of Tourism Students in Australia: Testing Mediation and Moderated Mediation Effects

SSRN Electronic Journal·2015·3 authors·preprint·Open access

0citations

Roles of trust on rapport and satisfaction in services

Asia Pacific Journal of Marketing and Logistics·2014·2 authors

30citations

Service quality and satisfaction in the banking sector

International Journal of Quality & Reliability Management·2014·2 authors

58citations

Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh

Corporate Ownership and Control·2014·3 authors·Open access

36citations

Roles of customer involvement in rapport and satisfaction

Asia Pacific Journal of Marketing and Logistics·2013·2 authors

28citations

Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence

Social Responsibility Journal·2011·4 authors·Open access

182citations