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Jorge Luiz Henrique · Study

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Jorge Luiz Henrique

5 works· latest 2015· 3 institutionscluster: provisional

h-index5

i105

Citations672

Works here5

07

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09

13

15

Most cited in this library

Service Recovery Paradox: A Meta-Analysis2007 · 330 citations
Customer reactions to service failure and recovery in the banking industry: the influence of switching costs2013 · 116 citations
The different roles of switching costs on the satisfaction‐loyalty relationship2009 · 83 citations
Management of perceptions of information technology service quality2008 · 80 citations
The influence of personal values and demographic variables on customer loyalty in the banking industry2015 · 63 citations

Works

5 shown

The influence of personal values and demographic variables on customer loyalty in the banking industry

International Journal of Bank Marketing·2015·2 authors

63citations

Customer reactions to service failure and recovery in the banking industry: the influence of switching costs

Journal of Services Marketing·2013·3 authors

116citations

The different roles of switching costs on the satisfaction‐loyalty relationship

International Journal of Bank Marketing·2009·3 authors

83citations

Management of perceptions of information technology service quality

Journal of Business Research·2008·3 authors·Open access

80citations

Service Recovery Paradox: A Meta-Analysis

Journal of Service Research·2007·3 authors·review

330citations