S
Zodix
Study
Academic Library
Search
Shelves
Open access
Sign in
Search or jump to…
⌘K
Deborah L. Kellogg · Study
Home
/
Author
Deborah L. Kellogg
11 works
· latest 2015
· 2 institutions
cluster: provisional
Follow
Claim this profile
h-index
10
i10
10
Citations
1,242
Works here
11
94
95
97
99
00
02
09
10
15
Most cited in this library
A framework for strategic service management
1995 · 266 citations
Constructing an Empirically Derived Measure for Customer Contact
1995 · 262 citations
On the relationship between customer participation and satisfaction: two frameworks
1997 · 244 citations
HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?
1999 · 134 citations
The relationship between service customers' quality assurance behaviors, satisfaction, and effort: A cost of quality perspective
1997 · 114 citations
Works
11 shown
A Heuristic Text Analytic Approach for Classifying Research Articles
Intelligent Information Management
·
2015
·
2 authors
·
Open access
7
citations
A Mashup Application to Support Complex Decision Making for Retail Consumers
International Journal of Information Systems in the Service Sector
·
2010
·
3 authors
10
citations
Student‐to‐Student Interaction Revisited: A Case Study of Working Adult Business Students in Online Courses*
Decision Sciences Journal of Innovative Education
·
2009
·
2 authors
68
citations
Revisiting customer participation in service encounters: does culture matter?
Journal of Operations Management
·
2002
·
4 authors
99
citations
A customer contact measurement model: an extension
International Journal of Service Industry Management
·
2000
·
1 author
22
citations
HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?
Production and Operations Management
·
1999
·
2 authors
134
citations
On the relationship between customer participation and satisfaction: two frameworks
International Journal of Service Industry Management
·
1997
·
3 authors
244
citations
The relationship between service customers' quality assurance behaviors, satisfaction, and effort: A cost of quality perspective
Journal of Operations Management
·
1997
·
2 authors
114
citations
A framework for strategic service management
Journal of Operations Management
·
1995
·
2 authors
266
citations
Constructing an Empirically Derived Measure for Customer Contact
Management Science
·
1995
·
2 authors
262
citations
Customer costs of service quality: A critical incident study
Advances in services marketing and management
·
1994
·
2 authors
·
chapter
16
citations