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Siobhan Drummond · Study

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Siobhan Drummond

3 works· latest 2020· 1 institutionscluster: provisional

h-index3

i103

Citations257

Works here3

01

07

20

Most cited in this library

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector2007 · 214 citations
Learning from others: Benchmarking in diverse tourism enterprises2001 · 31 citations
Making the connection using Action Research: serious leisure and the Caledonian Railway2020 · 12 citations

Works

3 shown

Making the connection using Action Research: serious leisure and the Caledonian Railway

Journal of Heritage Tourism·2020·2 authors·Open access

12citations

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

Tourism Management·2007·2 authors

214citations

Learning from others: Benchmarking in diverse tourism enterprises

Total Quality Management·2001·4 authors

31citations