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Stephen Immerwahr · Study

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Stephen Immerwahr

5 works· latest 2014· 2 institutionscluster: provisional

h-index5

i105

Citations623

Works here5

04

07

08

14

Most cited in this library

Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City2004 · 264 citations
IMPORTANCE‐PERFORMANCE ANALYSIS OF CITIZEN SATISFACTION SURVEYS2007 · 122 citations
Measuring Street Cleanliness: A Comparison of New York City’s Scorecard and Results from a Citizen Survey2008 · 120 citations
Explaining the Race Gap in Satisfaction with Urban Services2004 · 90 citations
DERIVED IMPORTANCE-PERFORMANCE ANALYSIS OF CITIZEN SURVEY DATA2014 · 27 citations

Works

5 shown

DERIVED IMPORTANCE-PERFORMANCE ANALYSIS OF CITIZEN SURVEY DATA

Public Performance & Management Review·2014·2 authors

27citations

Measuring Street Cleanliness: A Comparison of New York City’s Scorecard and Results from a Citizen Survey

Public Administration Review·2008·3 authors·Open access

120citations

IMPORTANCE‐PERFORMANCE ANALYSIS OF CITIZEN SATISFACTION SURVEYS

Public Administration·2007·2 authors

122citations

Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City

Public Administration Review·2004·5 authors

264citations

Explaining the Race Gap in Satisfaction with Urban Services

Urban Affairs Review·2004·3 authors

90citations