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Noyan Ilk · Study

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Noyan Ilk

5 works· latest 2022· 2 institutionscluster: provisionalORCID 0000-0003-2152-288X

h-index5

i105

Citations124

Works here5

11

17

19

22

Most cited in this library

When More Is Less: Field Evidence on Unintended Consequences of Multitasking2017 · 51 citations
Workforce management in omnichannel service centers with heterogeneous channel response urgencies2017 · 22 citations
The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center2022 · 22 citations
Live-chat agent assignments to heterogeneous e-customers under imperfect classification2011 · 15 citations
A text analytics framework for automated communication pattern analysis2019 · 14 citations

Works

5 shown

The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center

Journal of Operations Management·2022·2 authors

22citations

A text analytics framework for automated communication pattern analysis

Information & Management·2019·2 authors

14citations

Workforce management in omnichannel service centers with heterogeneous channel response urgencies

Decision Support Systems·2017·3 authors

22citations

When More Is Less: Field Evidence on Unintended Consequences of Multitasking

Management Science·2017·4 authors·Open access

51citations

Live-chat agent assignments to heterogeneous e-customers under imperfect classification

ACM Transactions on Management Information Systems·2011·4 authors

15citations