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Robin Nunkoo · Study
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Author
Robin Nunkoo
51 works
· latest 2025
· 4 institutions
cluster: provisional
ORCID 0000-0002-3583-9717
Works
51 shown
Two decades of research on customer satisfaction: future research agenda and questions
International Journal of Contemporary Hospitality Management
·
2025
·
5 authors
33
citations
Drivers and inhibitors of consumers’ adoption of AI-driven drone food delivery services
International Journal of Hospitality Management
·
2024
·
4 authors
·
Open access
27
citations
The role of temporal distance, conspicuous consumption, and multisensory interfaces on consumer judgments in metaverse
Journal of Retailing and Consumer Services
·
2024
·
3 authors
·
Open access
24
citations
Metaverse in services marketing: an overview and future research directions
Service Industries Journal
·
2023
·
4 authors
·
Open access
82
citations
Luxury hospitality: A systematic literature review and research agenda
International Journal of Hospitality Management
·
2023
·
5 authors
·
review
·
Open access
71
citations
Is the information on green hotel websites aligned with the drivers affecting customers’ intention to visit green hotels? A mixed-methods approach
Journal of Hospitality Marketing & Management
·
2023
·
5 authors
·
Open access
30
citations
Editorial: Tourism 2030 and the contribution to the sustainable development goals: the tourism review viewpoint
Tourism Review
·
2023
·
9 authors
·
editorial
·
Open access
199
citations
Travellers’ loyalty toward Airbnb: the moderating effect of relative attractiveness of the reward program
Current Issues in Tourism
·
2022
·
4 authors
·
Open access
16
citations
Digitalization and sustainability: virtual reality tourism in a post pandemic world
Journal of Sustainable Tourism
·
2022
·
4 authors
·
Open access
303
citations
Consumers’ usage of food delivery app: a theory of consumption values
Journal of Hospitality Marketing & Management
·
2022
·
5 authors
·
Open access
102
citations
Advancing sustainable development goals through interdisciplinarity in sustainable tourism research
Journal of Sustainable Tourism
·
2021
·
5 authors
·
Open access
87
citations
Corporate social responsibility and hotel financial performance
Journal of Hospitality Marketing & Management
·
2021
·
4 authors
·
Open access
56
citations
Interactivity in online chat: Conversational cues and visual cues in the service recovery process
International Journal of Information Management
·
2021
·
5 authors
·
Open access
70
citations
On the intellectual structure and influence of tourism social science research
Annals of Tourism Research
·
2021
·
4 authors
·
Open access
13
citations
Fifty years of information management research: A conceptual structure analysis using structural topic modeling
International Journal of Information Management
·
2021
·
3 authors
·
Open access
167
citations
My home is your castle: forecasting the future of accommodation sharing
International Journal of Contemporary Hospitality Management
·
2021
·
4 authors
·
Open access
28
citations
Indian Travellers’ Adoption of Airbnb Platform
Information Systems Frontiers
·
2020
·
5 authors
·
Open access
60
citations
Determinants of tourism small and medium enterprises financial performance
Development Southern Africa
·
2020
·
5 authors
·
Open access
12
citations
Three decades of tourism scholarship: Gender, collaboration and research methods
Tourism Management
·
2019
·
4 authors
·
Open access
62
citations
Service quality and customer satisfaction: The moderating effects of hotel star rating
International Journal of Hospitality Management
·
2019
·
4 authors
·
Open access
381
citations
Higher education service quality, student satisfaction and loyalty
Quality Assurance in Education
·
2019
·
5 authors
·
Open access
164
citations
Citation practices in tourism research: Toward a gender conscientious engagement
Annals of Tourism Research
·
2019
·
4 authors
·
Open access
31
citations
Tourism and Economic Growth: A Meta-regression Analysis
Journal of Travel Research
·
2019
·
5 authors
224
citations
Influence of organisational factors on the effectiveness of performance management systems in the public sector
European Business Review
·
2019
·
3 authors
15
citations
Residents’ attitudes to tourism: a review
Tourism Review
·
2019
·
5 authors
212
citations
Residents’ impact perceptions of and attitudes towards tourism development: a meta-analysis
Journal of Hospitality Marketing & Management
·
2018
·
4 authors
·
review
332
citations
Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?
Journal of Hospitality & Tourism Research
·
2018
·
3 authors
179
citations
A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects
Journal of Hospitality Marketing & Management
·
2018
·
3 authors
·
review
107
citations
What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage
Government Information Quarterly
·
2018
·
3 authors
·
Open access
395
citations
Governance and sustainable tourism: What is the role of trust, power and social capital?
Journal of Destination Marketing & Management
·
2017
·
1 author
·
editorial
·
Open access
229
citations
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
International Journal of Contemporary Hospitality Management
·
2017
·
4 authors
·
Open access
131
citations
Gender and choice of methodology in tourism social science research
Annals of Tourism Research
·
2017
·
3 authors
·
Open access
26
citations
Toward a More Comprehensive Use of Social Exchange Theory to Study Residents’ Attitudes to Tourism
Procedia Economics and Finance
·
2016
·
1 author
·
Open access
207
citations
Residents’ Support for Tourism
Journal of Travel Research
·
2015
·
2 authors
357
citations
Rural residents’ attitudes to tourism and the moderating effects of social capital
Tourism Geographies
·
2014
·
3 authors
142
citations
Tourism development and trust in local government
Tourism Management
·
2014
·
1 author
275
citations
Theory in Hospitality, Tourism, and Leisure Studies
Journal of Hospitality Marketing & Management
·
2013
·
4 authors
·
Open access
37
citations
Use of Structural Equation Modeling in Tourism Research
Journal of Travel Research
·
2013
·
3 authors
275
citations
Developments in Hospitality Marketing and Management: Social Network Analysis and Research Themes
Journal of Hospitality Marketing & Management
·
2013
·
3 authors
92
citations
Political economy of tourism: Trust in government actors, political support, and their determinants
Tourism Management
·
2013
·
1 author
237
citations
London residents' support for the 2012 Olympic Games: The mediating effect of overall attitude
Tourism Management
·
2012
·
4 authors
406
citations
Travelers' E-Purchase Intent of Tourism Products and Services
Journal of Hospitality Marketing & Management
·
2012
·
2 authors
80
citations
Public trust in tourism institutions
Annals of Tourism Research
·
2012
·
3 authors
257
citations
Residents’ attitudes to tourism: a longitudinal study of 140 articles from 1984 to 2010
Journal of Sustainable Tourism
·
2012
·
2 authors
440
citations
Power, trust, social exchange and community support
Annals of Tourism Research
·
2011
·
2 authors
616
citations
Structural equation modelling and regression analysis in tourism research
Current Issues in Tourism
·
2011
·
2 authors
257
citations
Residents’ support for tourism
Annals of Tourism Research
·
2011
·
2 authors
709
citations
Developing a community support model for tourism
Annals of Tourism Research
·
2011
·
2 authors
634
citations
Residents’ Satisfaction With Community Attributes and Support for Tourism
Journal of Hospitality & Tourism Research
·
2010
·
2 authors
275
citations
Small island urban tourism: a residents' perspective
Current Issues in Tourism
·
2009
·
2 authors
200
citations
Modeling community support for a proposed integrated resort project
Journal of Sustainable Tourism
·
2009
·
2 authors
143
citations