S
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Review
Estelle van Tonder · Study
Home
/
Author
Estelle van Tonder
11 works
· latest 2022
· 2 institutions
cluster: provisional
ORCID 0000-0002-6285-7582
Works
11 shown
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes
Journal of Retailing and Consumer Services
·
2022
·
4 authors
161
citations
Cognitive and emotional factors contributing to green customer citizenship behaviours: a moderated mediation model
Journal of Consumer Marketing
·
2020
·
3 authors
78
citations
Loyalty intentions and selected relationship quality constructs
International Journal of Quality & Reliability Management
·
2019
·
2 authors
·
Open access
61
citations
Perceived value, relationship quality and positive WOM intention in banking
International Journal of Bank Marketing
·
2018
·
4 authors
73
citations
The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model
Journal of Retailing and Consumer Services
·
2018
·
4 authors
77
citations
Perspectives on “other” customers’ roles in citizenship behaviour
International Journal of Bank Marketing
·
2018
·
2 authors
·
Open access
29
citations
The interrelationships between relationship marketing constructs and customer engagement dimensions
Service Industries Journal
·
2018
·
2 authors
142
citations
Passive innovation resistance – a conservative consumer perspective
European Business Review
·
2017
·
1 author
16
citations
A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
European Business Review
·
2017
·
3 authors
·
Open access
30
citations
Trust And Commitment As Mediators Of The Relationship Between Quality Advice And Customer Loyalty
Journal of Applied Business Research (JABR)
·
2015
·
1 author
·
Open access
32
citations
Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment
Southern African Business Review
·
2012
·
3 authors
·
Open access
103
citations