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Jegan Jayapal · Study

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Jegan Jayapal

4 works· latest 2025· 2 institutionscluster: provisionalORCID 0000-0003-3145-2707

h-index4

i104

Citations103

Works here4

22

23

25

Most cited in this library

How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender2023 · 36 citations
Unveiling the Impact of AI-Driven Personalization on Customer Loyalty in Online Shopping: The Moderating Effects of Privacy Concerns2025 · 29 citations
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender2023 · 21 citations
Subjective norms as a moderator in the consumption behaviour of branded functional beverages post-COVID-19 pandemic: a pragmatic view2022 · 17 citations

Works

4 shown

Unveiling the Impact of AI-Driven Personalization on Customer Loyalty in Online Shopping: The Moderating Effects of Privacy Concerns

Journal of Promotion Management·2025·1 author

29citations

How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender

Kybernetes·2023·3 authors

36citations

Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender

The TQM Journal·2023·3 authors

21citations

Subjective norms as a moderator in the consumption behaviour of branded functional beverages post-COVID-19 pandemic: a pragmatic view

Asia-Pacific Journal of Business Administration·2022·3 authors

17citations