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ANASTASIOS ILIAKOPOULOS · Study
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ANASTASIOS ILIAKOPOULOS
1 works
· latest 2003
· 1 institutions
cluster: provisional
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MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER
2003 · 87 citations
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MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER
Production and Operations Management
·
2003
·
2 authors
87
citations