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ANASTASIOS ILIAKOPOULOS · Study

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ANASTASIOS ILIAKOPOULOS

1 works· latest 2003· 1 institutionscluster: provisional

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i101

Citations87

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MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER2003 · 87 citations

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MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER

Production and Operations Management·2003·2 authors

87citations