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Petranka Kelly · Study

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Petranka Kelly

4 works· latest 2019· 2 institutionscluster: provisional

h-index4

i103

Citations132

Works here4

10

13

16

19

Most cited in this library

Customer Roles in Self-Service Technology Encounters in a Tourism Context2016 · 88 citations
Adding or destroying value? User experiences of tourism self-service technologies2019 · 22 citations
A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism.2010 · 13 citations
Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments2013 · 9 citations

Works

4 shown

Adding or destroying value? User experiences of tourism self-service technologies

Journal of Hospitality and Tourism Insights·2019·2 authors

22citations

Customer Roles in Self-Service Technology Encounters in a Tourism Context

Journal of Travel & Tourism Marketing·2016·3 authors·Open access

88citations

Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments

International Journal of Electronic Customer Relationship Management·2013·3 authors·Open access

9citations

A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism.

Arrow@dit (Dublin Institute of Technology)·2010·3 authors·other·Open access

13citations