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Juliater Simarmata · Study

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Juliater Simarmata

6 works· latest 2025· 2 institutionscluster: provisionalORCID 0000-0001-5494-2501

h-index4

i104

Citations65

Works here6

17

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25

Most cited in this library

HOW TO ESTABLISH CUSTOMER TRUST AND RETENTION IN A HIGHLY COMPETITIVE AIRLINE BUSINESS2017 · 20 citations
The Factors Influencing Passengers’ Interest in Using Transportation Services2019 · 16 citations
SST-Servqual and customer outcomes in service industry: Mediating the rule of corporate reputation2020 · 14 citations
FUNGSI dan KELEMAHAN UNIT OPERASI PELAYANAN DI BANDARA2020 · 10 citations
Self-service technology in airports: analyzing flow experience and user acceptance in Indonesia2025 · 4 citations

Works

6 shown

Self-service technology in airports: analyzing flow experience and user acceptance in Indonesia

Cogent Business & Management·2025·4 authors·Open access

4citations

LOGISTICS TRANSFORMATION IN INDONESIA FOR THE E-COMMERCE MARKETINDUSTRY

Malaysian Journal of Industrial Technology·2024·4 authors·Open access

1citations

SST-Servqual and customer outcomes in service industry: Mediating the rule of corporate reputation

Management Science Letters·2020·2 authors·Open access

14citations

FUNGSI dan KELEMAHAN UNIT OPERASI PELAYANAN DI BANDARA

Jurnal Manajemen Bisnis Transportasi dan Logistik·2020·2 authors·Open access

10citations

The Factors Influencing Passengers’ Interest in Using Transportation Services

TEM Journal·2019·4 authors·Open access

16citations

HOW TO ESTABLISH CUSTOMER TRUST AND RETENTION IN A HIGHLY COMPETITIVE AIRLINE BUSINESS

Polish Journal of Management Studies·2017·5 authors·Open access

20citations