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Meng Chung Lee · Study

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Meng Chung Lee

1 works· latest 2003· 1 institutionscluster: provisional

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An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures2003 · 125 citations

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An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures

Journal of Service Research·2003·2 authors

125citations