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Antreas D. Athanassopoulos · Study
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Author
Antreas D. Athanassopoulos
22 works
· latest 2003
· 5 institutions
cluster: provisional
Works
22 shown
Antecedents to perceived service quality: an exploratory study in the banking industry
International Journal of Bank Marketing
·
2003
·
3 authors
231
citations
MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER
Production and Operations Management
·
2003
·
2 authors
87
citations
Behavioural responses to customer satisfaction: an empirical study
European Journal of Marketing
·
2001
·
3 authors
456
citations
Assessing the technical and allocative efficiency of hospital operations in Greece and its resource allocation implications
European Journal of Operational Research
·
2001
·
2 authors
94
citations
The Use of Data Envelopment Analysis in Banking Institutions: Evidence from the Commercial Bank of Greece
INFORMS Journal on Applied Analytics
·
2000
·
2 authors
106
citations
Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior
Journal of Business Research
·
2000
·
1 author
629
citations
Data envelopment scenario analysis for setting targets to electricity generating plants
European Journal of Operational Research
·
1999
·
3 authors
90
citations
A descriptive assessment of the production and cost efficiency of general hospitals in Greece
Health Care Management Science
·
1999
·
3 authors
64
citations
Assessing Aggregate Cost Efficiency And The Related Policy Implications For Greek Local Municipalities
INFOR Information Systems and Operational Research
·
1998
·
2 authors
99
citations
Assessing the relative efficiency of decision making units using DEA models with weight restrictions
Journal of the Operational Research Society
·
1998
·
2 authors
60
citations
Decision Support for Target-Based Resource Allocation of Public Services in Multiunit and Multilevel Systems
Management Science
·
1998
·
1 author
154
citations
Another look into the agenda of customer satisfaction: focusing on service providers’ own and perceived viewpoints
International Journal of Bank Marketing
·
1997
·
1 author
34
citations
Weights restrictions and value judgements in Data Envelopment Analysis: Evolution, development and future directions
Annals of Operations Research
·
1997
·
4 authors
688
citations
Assessing the Comparative Efficiency of Higher Education Institutions in the UK by the Means of Data Envelopment Analysis
Education Economics
·
1997
·
2 authors
319
citations
Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches
European Journal of Operational Research
·
1997
·
1 author
236
citations
Dominance and potential optimality in multiple criteria decision analysis with imprecise information
Journal of the Operational Research Society
·
1997
·
2 authors
104
citations
Data envelopment analysis and university selection
Journal of the Operational Research Society
·
1997
·
4 authors
150
citations
A Comparison of Data Envelopment Analysis and Artificial Neural Networks as Tools for Assessing the Efficiency of Decision Making Units
Journal of the Operational Research Society
·
1996
·
2 authors
196
citations
Goal programming & data envelopment analysis (GoDEA) for target-based multi-level planning: Allocating central grants to the Greek local authorities
European Journal of Operational Research
·
1995
·
1 author
149
citations
Performance improvement decision aid systems (PIDAS) in retailing organizations using data envelopment analysis
Journal of Productivity Analysis
·
1995
·
1 author
48
citations
Ratio and Frontier Analysis for Assessing Corporate Performance: Evidence from the Grocery Industry in the UK
Journal of the Operational Research Society
·
1995
·
2 authors
96
citations
Separating Market Efficiency from Profitability and its Implications for Planning
Journal of the Operational Research Society
·
1995
·
2 authors
81
citations