SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Françoise L. Simon · Study

Home/Author

Françoise L. Simon

12 works· latest 2021· 5 institutionscluster: provisionalORCID 0000-0002-4459-0837

h-index12

i1012

Citations1,052

Works here12

95

03

07

11

13

15

17

18

19

21

Most cited in this library

Does brand-consumer social sharing matter? A relational framework of customer engagement to brand-hosted social media2018 · 276 citations
Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology2007 · 219 citations
Global corporate philanthropy: a strategic framework1995 · 169 citations
Risk-Sharing Arrangements That Link Payment For Drugs To Health Outcomes Are Proving Hard To Implement2011 · 109 citations
The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty2013 · 92 citations

Works

12 shown

Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments

Journal of Business Research·2021·2 authors·Open access

47citations

When social intrusiveness depletes customer value: A balanced perspective on the agency of simultaneous sharers in a commercial sharing experience

Psychology and Marketing·2019·2 authors

21citations

Does brand-consumer social sharing matter? A relational framework of customer engagement to brand-hosted social media

Journal of Business Research·2018·2 authors

276citations

Relationship norms and media gratification in relational brand communication

Journal of Business Research·2017·1 author

27citations

Consumer adoption of No Junk Mail stickers: An extended planned behavior model assessing the respective role of store flyer attachment and perceived intrusiveness

Journal of Retailing and Consumer Services·2015·1 author

19citations

A relational approach to direct mail consumption

European Journal of Marketing·2015·

2 authors

16citations

The relative impact of gratitude and transactional satisfaction on post-complaint consumer response

Marketing Letters·2013·3 authors

27citations

The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty

Journal of Retailing and Consumer Services·2013·1 author

92citations

Risk-Sharing Arrangements That Link Payment For Drugs To Health Outcomes Are Proving Hard To Implement

Health Affairs·2011·4 authors

109citations

Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology

International Journal of Research in Marketing·2007·2 authors

219citations

Building Global Biobrands: Taking Biotechnology to Market

·2003·3 authors

30citations

Global corporate philanthropy: a strategic framework

International Marketing Review·1995·1 author

169citations