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Kirti Dutta · Study

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Kirti Dutta

9 works· latest 2025· 3 institutionscluster: provisionalORCID 0000-0001-5021-3440

h-index9

i109

Citations584

Works here9

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Most cited in this library

Balanced scorecards in managing higher education institutions: an Indian perspective2007 · 171 citations
A Comparative Study of Consumers' Green Practice Orientation in India and the United States: A Study from the Restaurant Industry2008 · 152 citations
Service failure and recovery strategies in the restaurant sector2007 · 89 citations
Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India2014 · 61 citations
Consumer Behaviour in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay2017 · 40 citations

Works

9 shown

Hedonic and utilitarian motivations and the role of trust in using food delivery apps: an investigation from a developing economy

Journal of Foodservice Business Research·2025·5 authors

11citations

Website stickiness: role of customer value, satisfaction, trust and habit

International Journal of Technology Marketing·2021·2 authors

11citations

Consumer Behaviour in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay

Apple Academic Press eBooks·2017·3 authors·chapter·Open access

40citations

Applying the Theory of Planned Behavior to Understand Indian Housewives' Purchase Behavior towards Healthy Food Brands

SSRN Electronic Journal·2014·2 authors·preprint·Open access

12citations

Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India

Journal of Quality Assurance in Hospitality & Tourism·2014·4 authors·Open access

61citations

Hospitality internship placements: analysis for United Kingdom and India.

Journal of Service Research·2010·2 authors

37citations

A Comparative Study of Consumers' Green Practice Orientation in India and the United States: A Study from the Restaurant Industry

Journal of Foodservice Business Research·2008·4 authors·Open access

152citations

Service failure and recovery strategies in the restaurant sector

International Journal of Contemporary Hospitality Management·2007·3 authors

89citations

Balanced scorecards in managing higher education institutions: an Indian perspective

International Journal of Educational Management·2007·2 authors

171citations