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Sven Mikolon · Study

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Sven Mikolon

7 works· latest 2021· 2 institutionscluster: provisional

h-index7

i107

Citations557

Works here7

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Most cited in this library

Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships2020 · 154 citations
Multiple Identification Foci and Their Countervailing Effects on Salespeople's Negative Headquarters Stereotypes2012 · 99 citations
Stigmatized Work and Stigmatized Workers2021 · 93 citations
The Complex Role of Complexity2015 · 79 citations
Don’t try harder: using customer inoculation to build resistance against service failures2014 · 58 citations

Works

7 shown

Stigmatized Work and Stigmatized Workers

Annual Review of Organizational Psychology and Organizational Behavior·2021·3 authors·review

93citations

Cents of self: How and when self-signals influence consumer value derived from choices of green products

International Journal of Research in Marketing·2020·2 authors·Open access

51citations

Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships

Journal of Service Research·2020·3 authors·Open access

154citations

The Complex Role of Complexity

Journal of Service Research·2015·4 authors·Open access

79citations

Don’t try harder: using customer inoculation to build resistance against service failures

Journal of the Academy of Marketing Science·2014·3 authors·Open access

58citations

Multiple Identification Foci and Their Countervailing Effects on Salespeople's Negative Headquarters Stereotypes

Journal of Marketing·2012·4 authors

99citations

When salespeople develop negative headquarters stereotypes: performance effects and managerial remedies

Journal of the Academy of Marketing Science·2010·4 authors

23citations