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Ying‐Feng Kuo · Study
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Author
Ying‐Feng Kuo
18 works
· latest 2022
· 2 institutions
cluster: provisional
ORCID 0000-0002-4450-9023
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Citations
3,998
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Most cited in this library
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
2009 · 1,422 citations
Towards an understanding of the behavioral intention to use 3G mobile value-added services
2008 · 576 citations
Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions
2011 · 318 citations
Relationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities
2013 · 313 citations
Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method
2007 · 303 citations
Works
18 shown
The inaction inertia effect of different sellers on the same online shopping platform
Multidisciplinary International Social Networks Conference (MISNC)
·
2022
·
3 authors
·
other
1
citations
The effects of framing messages and cause-related marketing on backing intentions in reward-based crowdfunding
Journal of Retailing and Consumer Services
·
2021
·
3 authors
39
citations
The effects of anchoring on backers' pledge in reward-based crowdfunding: evidence from Taiwanese market
Internet Research
·
2020
·
2 authors
14
citations
Relationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities
International Journal of Information Management
·
2013
·
2 authors
313
citations
Effects of inertia and satisfaction in female online shoppers on repeat‐purchase intention
Managing Service Quality
·
2013
·
3 authors
157
citations
IPA–Kano model: A new tool for categorising and diagnosing service quality attributes
Total Quality Management & Business Excellence
·
2012
·
2 authors
137
citations
Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions
International Journal of Information Management
·
2011
·
2 authors
318
citations
Understanding e-learning service quality of a commercial bank by using Kano's model
Total Quality Management & Business Excellence
·
2011
·
2 authors
49
citations
Online auction service failures in Taiwan: Typologies and recovery strategies
Electronic Commerce Research and Applications
·
2009
·
3 authors
66
citations
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
Computers in Human Behavior
·
2009
·
3 authors
1,422
citations
Towards an understanding of the behavioral intention to use 3G mobile value-added services
Computers in Human Behavior
·
2008
·
2 authors
576
citations
Revised planning matrix of quality function deployment
Service Industries Journal
·
2008
·
2 authors
8
citations
Revised importance–performance analysis: three-factor theory and benchmarking
Service Industries Journal
·
2007
·
3 authors
196
citations
Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method
Expert Systems with Applications
·
2007
·
2 authors
303
citations
3G telecommunication operators’ challenges and roles: A perspective of mobile commerce value chain
Technovation
·
2005
·
2 authors
90
citations
Integrating Kano’s Model into Web- community Service Quality
Total Quality Management & Business Excellence
·
2004
·
1 author
119
citations
Individual Demographic Differences and Job Satisfaction among Information Technology Personnel: An Empirical Study in Taiwan
·
2004
·
2 authors
57
citations
A study on service quality of virtual community websites
Total Quality Management & Business Excellence
·
2003
·
1 author
133
citations