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Joseph A. Michelli · Study

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Joseph A. Michelli

4 works· latest 2015cluster: provisional

h-index4

i104

Citations202

Works here4

06

08

15

Most cited in this library

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary2006 · 67 citations
State of the Industry2015 · 56 citations
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company2008 · 41 citations
The New Gold Standard2008 · 38 citations

Works

4 shown

State of the Industry

·2015·5 authors

56citations

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

·2008·1 author

41citations

The New Gold Standard

·2008·1 author·book

38citations

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

·2006·1 author

67citations