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Berrin Arzu Eren · Study

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Berrin Arzu Eren

3 works· latest 2023· 1 institutionscluster: provisionalORCID 0000-0003-0839-5302

h-index3

i103

Citations447

Works here3

21

22

23

Most cited in this library

Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey2021 · 363 citations
QR code m-payment from a customer experience perspective2022 · 55 citations
Antecedents of robo-advisor use intention in private pension investments: an emerging market country example2023 · 29 citations

Works

3 shown

Antecedents of robo-advisor use intention in private pension investments: an emerging market country example

Journal of Financial Services Marketing·2023·1 author·Open access

29citations

QR code m-payment from a customer experience perspective

Journal of Financial Services Marketing·2022·1 author·Open access

55citations

Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

International Journal of Bank Marketing·2021·1 author

363citations