S
Zodix
Study
Academic Library
Search
Shelves
Open access
Sign in
Search or jump to…
⌘K
Kevin Ross · Study
Home
/
Author
Kevin Ross
2 works
· latest 2011
· 1 institutions
cluster: provisional
Follow
Claim this profile
h-index
2
i10
2
Citations
60
Works here
2
08
11
Most cited in this library
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
2011 · 49 citations
Optimal service policies under learning effects
2008 · 11 citations
Works
2 shown
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
Manufacturing & Service Operations Management
·
2011
·
4 authors
49
citations
Optimal service policies under learning effects
International Journal of Services and Operations Management
·
2008
·
3 authors
11
citations