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Umashankar Venkatesh · Study

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Umashankar Venkatesh

10 works· latest 2023· 2 institutionscluster: provisionalORCID 0000-0002-5411-8851

h-index9

i109

Citations601

Works here10

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Most cited in this library

Balanced scorecards in managing higher education institutions: an Indian perspective2007 · 171 citations
A Comparative Study of Consumers' Green Practice Orientation in India and the United States: A Study from the Restaurant Industry2008 · 152 citations
Service failure and recovery strategies in the restaurant sector2007 · 89 citations
Pre‐crisis period planning: lessons for hospitality and tourism2009 · 56 citations
Balanced Scorecards in Managing Higher Education Institutions: An Indian Perspective2007 · 37 citations

Works

10 shown

A Bibliometric Analysis of Brand Value Co-creation and Consumer Engagement

Journal of Creating Value·2023·3 authors·Open access

11citations

Online Shopper Segmentation Based on Lifestyles: An Exploratory Study in India

Journal of Internet Commerce·2015·3 authors

34citations

Pre‐crisis period planning: lessons for hospitality and tourism

Worldwide Hospitality and Tourism Themes·2009·2 authors

56citations

A Comparative Study of Consumers' Green Practice Orientation in India and the United States: A Study from the Restaurant Industry

Journal of Foodservice Business Research·2008·4 authors·Open access

152citations

Service failure and recovery strategies in the restaurant sector

International Journal of Contemporary Hospitality Management·2007·3 authors

89citations

Balanced scorecards in managing higher education institutions: an Indian perspective

International Journal of Educational Management·2007·2 authors

171citations

Balanced Scorecards in Managing Higher Education Institutions: An Indian Perspective

SSRN Electronic Journal·2007·1 author·preprint·Open access

37citations

Employee motivation and empowerment in hospitality, rhetoric or reality - some observations from India.

Journal of Service Research·2002·2 authors

17citations

Employee Motivation and Empowerment in Hospitality, Rhetoric or Reality: Some Observations from India

SSRN Electronic Journal·2002·2 authors·preprint·Open access

6citations

The Importance of Managing Points-of-Marketing in Marketing Higher Education Programmes – Some Conclusions

SSRN Electronic Journal·2001·1 author·preprint·Open access

28citations