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Jaksa Jack Kivela · Study
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Author
Jaksa Jack Kivela
7 works
· latest 2004
· 1 institutions
cluster: provisional
Works
7 shown
Student perceptions of an embedded problem-based learning instructional approach in a hospitality undergraduate programme
International Journal of Hospitality Management
·
2004
·
2 authors
92
citations
Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants
Journal of Hospitality & Tourism Research
·
2001
·
1 author
57
citations
Consumer research in the restaurant environment. Part 2: Research design and analytical methods
International Journal of Contemporary Hospitality Management
·
1999
·
3 authors
118
citations
Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage
International Journal of Contemporary Hospitality Management
·
1999
·
3 authors
386
citations
Restaurant marketing: selection and segmentation in Hong Kong
International Journal of Contemporary Hospitality Management
·
1997
·
1 author
192
citations
The globalization of hotel and tourism management education in Croatia (Part 2).
Turizam
·
1997
·
1 author
0
citations
Education and training of hotel and tourism managers in Croatia.
Turizam
·
1997
·
1 author
0
citations