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Cass Wai San Shum · Study

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Cass Wai San Shum

14 works· latest 2024· 2 institutionscluster: provisionalORCID 0000-0003-2247-7689

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Citations806

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Most cited in this library

Promoting innovation in hospitality companies through human resource management practices2011 · 273 citations
A Social Information Processing Perspective of Coworker Influence on a Focal Employee2013 · 160 citations
A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?2018 · 84 citations
The influence of hospitality leaders’ relational transparency on followers’ trust and deviance behaviors: Mediating role of behavioral integrity2016 · 76 citations
Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality2019 · 58 citations

Works

14 shown

Will you choose a low-rating hotel that offers promotions? – Insights from the prospect theory

Journal of Travel & Tourism Marketing·2024·5 authors

18citations

Age diversity in hospitality

Routledge eBooks·2023·2 authors·chapter

2citations

Age Diversity in the Hospitality Workplace

Digital Scholarship - UNLV (University of Nevada Reno)·2023·1 author·chapter

0citations

“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions

Cornell Hospitality Quarterly·2022·3 authors

24citations

P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic

Journal of Hospitality Marketing & Management·2022·4 authors

15citations

Why won’t she break rules to promote service? Effects of gender, gender identification, and honesty

International Journal of Hospitality Management·2020·3 authors

13citations

All people are created equal? Racial discrimination and its impact on hospitality career satisfaction

International Journal of Hospitality Management·2019·3 authors

40citations

Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality

International Journal of Hospitality Management·2019·2 authors

58citations

Prosocial rule-breaking to help coworker: Nature, causes, and effect on service performance

International Journal of Hospitality Management·2019·3 authors·Open access

31citations

A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?

International Journal of Hospitality Management·2018·3 authors·Open access

84citations

The Moderating Roles of Follower Conscientiousness and Agreeableness on the Relationship Between Peer Transparency and Follower Transparency

Journal of Business Ethics·2017·4 authors·Open access

12citations

The influence of hospitality leaders’ relational transparency on followers’ trust and deviance behaviors: Mediating role of behavioral integrity

International Journal of Hospitality Management·2016·4 authors

76citations

A Social Information Processing Perspective of Coworker Influence on a Focal Employee

Organization Science·2013·3 authors

160citations

Promoting innovation in hospitality companies through human resource management practices

International Journal of Hospitality Management·2011·3 authors·Open access

273citations