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Andrea L. Godfrey · Study

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Andrea L. Godfrey

5 works· latest 2011· 2 institutionscluster: provisional

h-index5

i105

Citations2,141

Works here5

05

07

10

11

Most cited in this library

Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context2005 · 943 citations
SERVCON: development and validation of a multidimensional service convenience scale2007 · 502 citations
Marketing Theory and Applications2010 · 377 citations
How Complementarity and Substitution Alter the Customer Satisfaction–Repurchase Link2010 · 166 citations
Enough Is Enough! The Fine Line in Executing Multichannel Relational Communication2011 · 153 citations

Works

5 shown

Enough Is Enough! The Fine Line in Executing Multichannel Relational Communication

Journal of Marketing·2011·3 authors

153citations

How Complementarity and Substitution Alter the Customer Satisfaction–Repurchase Link

Journal of Marketing·2010·3 authors

166citations

Marketing Theory and Applications

·2010·17 authors

377citations

SERVCON: development and validation of a multidimensional service convenience scale

Journal of the Academy of Marketing Science·2007·4 authors

502citations

Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context

Journal of Marketing·2005·4 authors

943citations