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Ad de Jong · Study
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Author
Ad de Jong
16 works
· latest 2020
· 4 institutions
cluster: provisional
ORCID 0000-0002-3016-5354
Works
16 shown
How young companies can effectively manage their slack resources over time to ensure sales growth: the contingent role of value-based selling
Journal of the Academy of Marketing Science
·
2020
·
3 authors
·
Open access
52
citations
The Future of B2B Customer Solutions in a Post-COVID-19 Economy: Managerial Issues and an Agenda for Academic Inquiry
Journal of Service Research
·
2020
·
8 authors
·
editorial
·
Open access
79
citations
Frontline Employees' Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs' Resource Gain Spiral
Journal of Product Innovation Management
·
2016
·
3 authors
·
Open access
105
citations
Analysis and forecasting of demand during promotions for perishable items
International Journal of Production Economics
·
2015
·
3 authors
54
citations
Properties that influence business process management maturity and its effect on organizational performance
Information Systems Frontiers
·
2015
·
3 authors
·
Open access
76
citations
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Journal of Marketing
·
2012
·
5 authors
340
citations
How Lead Founder Personality Affects New Venture Performance
Journal of Management
·
2011
·
3 authors
113
citations
Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams
Journal of the Academy of Marketing Science
·
2009
·
3 authors
·
Open access
55
citations
Psychological safety and social support in groupware adoption: A multi-level assessment in education
Computers & Education
·
2007
·
4 authors
120
citations
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
Journal of Retailing
·
2006
·
3 authors
204
citations
Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams
Management Science
·
2005
·
3 authors
146
citations
Adaptive versus Proactive Behavior in Service Recovery: The Role of Self‐Managing Teams
Decision Sciences
·
2004
·
2 authors
·
Open access
201
citations
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Journal of Marketing
·
2004
·
3 authors
·
Open access
211
citations
The Adoption of Information Technology by Self-Managing Service Teams
Journal of Service Research
·
2003
·
3 authors
·
Open access
48
citations
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
International Journal of Research in Marketing
·
2002
·
4 authors
·
Open access
146
citations
Customer-sales employee encounters: a dyadic perspective
Journal of Retailing
·
2002
·
4 authors
166
citations