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Zhen Zhu · Study
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Author
Zhen Zhu
8 works
· latest 2022
· 5 institutions
cluster: provisional
ORCID 0000-0003-0258-1454
Works
8 shown
Information exchange and multiple peer groups: A natural experiment in an online community
Journal of Economic Behavior & Organization
·
2022
·
2 authors
·
Open access
12
citations
Ethical implications of network data in business and management settings
Social Networks
·
2020
·
8 authors
·
Open access
21
citations
Firm performance in networks: The interplay between firm centrality and corporate group size
Journal of Business Research
·
2019
·
2 authors
·
Open access
37
citations
Entrepreneurial proclivity: its environmental conditions and growth consequences
Journal of Strategic Marketing
·
2015
·
2 authors
21
citations
Technology Diffusion on the International Trade Network
Journal of Public Economic Theory
·
2014
·
3 authors
·
Open access
54
citations
Fix It or Leave It? Customer Recovery from Self-service Technology Failures
Journal of Retailing
·
2012
·
4 authors
232
citations
Self-service technology effectiveness: the role of design features and individual traits
Journal of the Academy of Marketing Science
·
2007
·
4 authors
186
citations
A Mathematical Model of Service Failure and Recovery Strategies*
Decision Sciences
·
2004
·
3 authors
101
citations